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System Requirements

Synappx Go Major Components

1. Mobile Application (iOS and Android™)

2. NFC (Near-Field-Communication) Tags (Sharp-provided or in select MFP models)

3. MFP Agent

4. Display Agent

5. Admin Portal

6. Cloud System (powered by Microsoft® Azure)

Cloud Service Provider

Organisations using Synappx Go must have either a Microsoft® 365 or Google Workspace™ (formerly G Suite) environment. The provider is designated at sign-up. If an organisation uses both Microsoft 365 and Google Workspace, the administrator must choose one cloud service provider for Synappx to synchronise with the calendar (Synappx Meeting) and users (Meeting and Go).

 

Note: Support is available for environments that have on-premise Active Directory® synchronised using Google Cloud Directory Sync (GCDS) for user synchronisation. GCDS is often used to synchronise the data in an organisation’s Google domain with Microsoft Active Directory or the Lightweight Directory Access Protocol (LDAP) server.

Synappx Go Prerequisites and Requirements

Synappx Go

  • All users must have Microsoft® 365 or Google Workspace accounts
  • All users must be in Microsoft® Azure Active Directory (AD) or Google Workspace Directory
  • First administrator to log in must have Microsoft Azure AD or Google Workspace admin privileges
  • Supports 5000 users

 

Mobile Application

  • Apple® iPhones® with NFC support and iOS 11 or later: 7/7+, 8/8+, X, XR, XS, XS Max, iPhone 11, 11 Pro, 11 Pro Max, and iPhone SE (Second Generation - 2020)
  • Android™ versions: 8.0 to 10.0, NFC support 

 

NFC Tags

 

MFP Agent

  • Microsoft® Windows 10 or greater or Windows Server 2016 or 2019, 32- or 64-bit
  • Microsoft® .NET Framework 4.7.2 or higher
  • Minimum 4GB RAM
  • Minimum 75MB disk space (Requirements can vary based on the number of users and print jobs that the Agent supports.)
  • Internet connectivity

 

Display Agent

  • Display computer or Shuttle® PC with Windows 10 or greater, 32- or 64-bit
  • Microsoft® .NET Framework 4.7.2 or higher
  • Minimum 4GB RAM
  • Minimum 10MB disk space
  • Microsoft 365 client applications (e.g., PowerPoint, Word, Excel) and other apps (e.g., video viewer) for files that will be downloaded
  • Adobe® Portable Document Format (PDF) reader for Google files (view only)

  • Chrome™ browser for Google native files that will be edited

  • Internet connectivity

 

Admin Portal

Browser-based, supported on Google Chrome™ and Microsoft Edge (latest versions)