FAQs

Synappx Go is a mobile app that connects to Sharp MFPs for fast scanning, print release, printing cloud files, and sharing files to Sharp displays. For more details, please go to What is Synappx Go?

Synappx Go is available from the Apple® App Store and Google® Play store. Please go to the app download section for more details.

• iOS versions: 11 or later
• Android™ versions: 8.0 to 10.0

• Apple® iPhones® with NFC support and iOS 11 or later: 7/7+, 8/8+, X, XR, XS, XS Max, iPhone 11, 11 Pro, 11 Pro Max, and iPhone SE (Second Generation - 2020)
• Android™ versions: 8.0 to 10.0, NFC support

When your administrator assigns you a license, you will receive an email notifying you that you have a Synappx Go license. This email includes information on how to download the mobile app.

Enter your Microsoft 365 or Google Workspace username (email address) and password. Your credentials are validated with your Microsoft 365 or Google Workspace system. You do not need to log in to the app again unless you change your credentials or do not use the app for 30 days.

Ensure you are logging in using your Microsoft 365 or Google Workspace username and password. If you still cannot log in, contact your administrator to confirm you have an active license.

Synappx Go enables quick scanning and printing on Sharp MFPs and easy tap-to-share files on Sharp displays throughout the office. Synappx Meeting can help you quickly start your meetings by automatically connecting key technologies. To use the Synappx Go mobile app, you need to be a licensed Synappx Go user (assigned by your administrator). Synappx Meeting is licensed on a per workspace basis, and you can use the Synappx Meeting mobile app without a user license.

Most new smart phones are equipped with NFC (near field communication). Synappx Go uses the NFC “read” feature. By tapping the NFC tag with your mobile device, the service can read the tag and knows which equipment you are using in the office.

For printing and scanning, you can release your print job with a simple NFC tap. You can also scan your document to yourself, your distribution list or your cloud storage from the app. No interaction with the MFP is necessary.

For sharing cloud files to Sharp displays, you can save time and quickly find and select files via your Synappx Go mobile app. Then tap the NFC tag to download the files to the display PC for viewing, editing and collaborating.

With Apple iPhones, NFC does not generally work when the phone is in a low power (red battery status) mode. This is a phone limitation. Charge the phone and NFC reading should operate normally.

At minimum, you must sign in to the app with your Microsoft 365 or Google Workspace credentials to use the Scan to Me and print release features. Scan to Email Distribution and Scan to or Print from Cloud Storage setup is optional.

Synappx Go can be configured to connect with the following cloud storage systems for Share to Display and Scan to Cloud Storage features:

• Microsoft® OneDrive® for Business
• Microsoft OneDrive®
• Microsoft SharePoint®
• Dropbox
• Google Drive™
• Box
• Apple iCloud® (Share to Display only)

Synappx Go does not know or save your cloud storage site passwords. The software validates your credentials with the cloud storage vendor, and we receive a token to access your content only on the Synappx Go app until there is 30 days of app inactivity (when you need to log in again) or if your credentials change (e.g., password change, account cancelled).

You can remove your cloud storage at any time on the Cloud Storage Settings page. Tap and hold the cloud storage account you want to remove and you will be prompted to confirm you want to delete this account. Access to that account will be removed.

Kloudless is a 3rd party software provider that Sharp partners with for Synappx Go to provide efficient access to many cloud storage services. Kloudless facilitates the authorization and connection to the cloud storage services. Your credentials are validated with the cloud storage vendors via secure connections and Synappx Go receives and stores a secure token, so you do not have to frequently log in (unless you change the password). Kloudless cannot view your passwords and does not store any of your files. See the Synappx Security White Paper for more details.

No, Synappx Go can only access files, download (for viewing and editing) and upload files (via changes made after downloading or scanning). Google Workspace users can open files in the display PC browser for editing. There is no delete function in the Synappx Go application.

The permissions required vary by cloud storage vendor. Your acceptance is required to enable Synappx Go to access your files and folders for cloud storage sites you choose to configure. These permissions enable you to scan to cloud storage sites, print cloud files, and easily share to display for collaboration on a Sharp display. Synappx Go does not have any feature to delete your files or folders. See the Synappx Security White Paper for more details.

To use the Scan to Email Distribution List feature, you need to set up a list of email recipients who will receive scanned files. To save time, you can access existing email addresses from your mobile contact list. The Synappx Go system does not use your email contacts for any other purpose. If you prefer not to provide contact access, you can manually type in email addresses to create an email distribution list.

No. After sign-in, you can skip the setup and still be able to use the Scan to Me feature and print release feature (with the configured print driver). However, Scan to Email Distribution, Scan to Cloud Storage, Print Cloud Files, and Share to Display can only be used with configuration, which can be done at any time.

Scan to Me (via email), Scan to Email Distribution List, and Scan to Cloud Storage are supported.

You can add email addresses manually or search for names from your mobile contact list. See directions here.

You can add up to 10 email addresses.

Check to make sure you selected OK when asked to allow Synappx Go to have access to your phone contact list. If you deny access to contacts, you can allow access at any time from the app Settings.

There are no print-related mobile settings you need to define, but you do need a print driver on your computer configured (by you or your administrator) to send files to the Synappx Go MFP agent (print release) server.

Your administrator may have configured a print driver that points to the Synappx Go MFP agent (print release) server for you. If you need to set it up yourself, see instructions here. You will need the IP Address of the Synappx Go MFP agent PC/server to complete the driver configuration.

This setup preference is optional. Google native files can be shared to display in two ways. You can select View Only (default) and the Google files will be downloaded as PDF files. Or select View and Edit to open the Google Drive files in a browser for direct viewing and editing (after login). You can also select Prompt Me if you want to choose at share time.

Most new smart phones are equipped with NFC (Near Field Communication). Synappx Go uses the NFC "Read" feature so that by tapping your mobile device, the service reads the tag and knows which equipment you are using in the office. For printing and scanning, you can release your print job via a simple NFC tap, and you can also scan your document to yourself or favorite group via mobile. No interaction with the MFP is necessary.

See the following table for a list of supported Sharp models. Your administrator needs to set up each MFP by associating each with an NFC tag (either embedded or separately provided by Sharp). Contact your administrator to confirm Synappx Go configured models.

In general, background operation means you do not have to select the Synappx Go app to scan and print; you simply tap the NFC tag with your phone and the app opens. Foreground operation refers to phones and/or embedded MFP tags that require you to select the Synappx Go app before scanning and printing.

Supported MFPs must be configured in advance by your administrator. After setup, you can use any configured device throughout your office. Please check with your administrator to confirm the Sharp models that are set up.

Yes, both the automatic feeder and glass (platen) scanning are supported.

No, you do not need to touch the MFP front panel screen for normal Synappx Go operations. However, the MFP must display the normal home screen when using Synappx Go. lf there are issues with paper feeding during print or scan, that may require you to clear the issue on the MFP.

Emails including scan attachments must be less than 30 MB. Some companies have limits on the size of files allowed via email. A general guideline is to scan files no larger than 10 MB.

Try selecting Start Scan again. If that does not work, ensure the MFP home screen is displayed. If the front panel is not showing the home screen, press the Home button and try again. If scanning still does not work, contact your administrator to check the status of the Synappx Go MFP agent.

Ensure you have a print driver configured for Synappx Go. Check with your IT Administrator to obtain the correct driver or use instructions here to set up the print driver. Then, print like you normally would.

There is no limit to print jobs on the server. However, unreleased jobs will be deleted 24 hours after sending.

The print jobs are held for 24 hours before they are automatically deleted. You can resend the files by printing them again.

There are file type limitations on Synappx Go. Check the file type restrictions of the core printer driver that was configured for use with Synappx Go print release for further file type inquiries. Print driver setup instructions are located here.

Yes, you can set your default to select individual print files from the app at print time during the initial Synappx Go set-up or at any time in the Scan and Print settings.

Tap Print again. If nothing happens, ensure the MFP home screen is showing. If the front panel is not displaying the home screen, press the Home button and try again. If this does not work, contact your administrator to check the status of the Synappx Go MFP agent.

Mobile printing and scanning are supported by the Sharpdesk® Mobile app. Please visit the app stores to download Sharpdesk Mobile for mobile printing and scanning. iOS users can print local iPhone files.

The following file types can be printed to Sharp MFPs using Print Cloud Files:

• .txt
• .tiff
• .jpeg
• .png
• .pdf*
• .ps*
• .docx*
• .pptx*
• .xlsx*

^{*File format support varies. Some models may require additional expansion kits. Please see the list of Go features by MFP model. Contact your Sharp reseller for more information.}

That message means that the MFP either needs to have the Direct Office Print option installed by an IT administrator or that the model does not support Direct Office Print. Please check the supported MFP by feature list on the Synappx Support website. Contact your Sharp reseller for more information.

That message means that the MFP needs to have the Postscript Expansion option installed by an IT Administrator. Please check the MFP Display Support Summary. Contact your Sharp reseller for more information.

The following file types can be selected from Google Drive for printing. They will be converted to PDF automatically for printing.

• Google Docs™
• Google Slides™
• Google Sheets™
• Google Drawing
• Google Jamboard

MFPs must have the Adobe® PostScript 3 Expansion Kit as standard or installed. Please see the Synappx Go MFP Support Summary for more information.

Select 2-sided (Tablet) from the Scan Settings page before starting the scan with Synappx Go.

Synappx Go can work with any Sharp display that is driven by a Windows PC with Microsoft applications installed. These displays need the Synappx Go agent installed with an NFC tag configured. Google Workspace users can choose to download Google native files as PDFs (view only) or open those Google files in a display browser after log in. Please check with your System Administrator to find out which displays in your company are Synappx Go-ready.

If your administrator has configured the Synappx Go-enabled displays to support automatic input switching, you simply need to tap the NFC tag and the input will automatically switch to the correct Go input. If the PC is logged in, you can immediately share to the display. If the display PC is not already logged in, you’ll see a mobile message requesting you to enter your normal network login credentials and then you are ready to share files to the display. Check with your administrator about auto-input switching.

There are three ways to find the file(s) you want to share on the Sharp display:

1. Select Share on the app home page. Then:

• Find file(s) in the Recently Modified list

OR

• Type file name in the search box at the top of the Share screen

OR

• Select the folder icon at the top of the Share screen and browse to find the file(s)

2. Select the file(s) (up to 10) and tap Share. Tap the display NFC tag to display the files.

Files from your configured cloud storage sites from the last 30 days will be shown. However, you will only see modified files from the time you first log in. You can still find older files via search and browse.

There are two ways to share to display. The default is downloading the files to the display PC for viewing and editing. Synappx Go Share supports Plain Text files, Microsoft® Office files (Word®, PowerPoint, Excel, OneNote), PDF, image files (JPEG, TIFF, GIF, BMP, PNG), and video files (MP4, AVI, WMV, MOV). You must have applications associated with these file types installed on the display PC to open the files. For Google Workspace users, there is also an option to open files in the display PC browser. See details of supported Google Workspace user file formats here.

The maximum file size for download is 100 MB. iCloud, local iOS, and Google native files have a of 30 MB maximum file size.

If a file type is highlighted gray, then it is not presently supported by Synappx Go and cannot be downloaded to the display PC for viewing or editing.

By default, all cloud storage sites you configured are enabled. However, you can select the filter icon to filter files within the recently modified list, search results, and folder browsing by unselecting the cloud storage sites.

Yes, a maximum of 300 files can be retrieved for selection to share.

It depends on the features supported by the cloud repository. Some vendors support only search by file name while others do have full text support.

You can download up to 10 files in a single Share request. The files will automatically download one at a time.

When finished editing, save the file and it will save back to the original cloud storage site folder as either a new version of the same file name or with the file name appended (e.g. Filename (1)). The result depends on the cloud storage vendor capabilities.

If you do not wish to save the edits, close the file without saving the changes and it will be removed from the temporary storage folder on the display PC.

Downloaded files are removed from the display PC as long as the application is closed after use. Select Save when the file is open to save the file back to the cloud storage folder or just close the application (closing without saving does not save changes). After closing the application, the files are automatically deleted from the display PC temporary folder.

Currently, there is no option to save the edited file with a new file name in the original cloud repository. You can choose to save the file with a new name locally, but then it will not be removed from the display PC location when the application is closed.

Yes, up to five Synappx Go users can connect to the same display PC and download files from their respective cloud sites for simultaneous collaboration (e.g., copying content from one file to another).

Both iCloud and local iOS files support view only for Share.

The following Google file types can be selected and downloaded from Google Drive for sharing. They will be converted to PDF automatically. These files are available for view only; they cannot be edited.

• Google Docs™
• Google Slides™
• Google Sheets™
• Google Drawing
• Google Jamboard

Note: You need an app capable of opening Adobe® PDF files on your display PC in order to open the downloaded files. For more information, see the System Requirements.

It depends on your Share to Display setup preference. The default is View Only, which downloads the Google file as a view-only PDF. If you selected the View and Edit preference or Prompt Me, you can open the files in a Chrome Incognito browser for directly viewing and editing back to Google Drive.

See Open and Edit Google Files in Display Browser (Google Workspace only).

The following file types in Google Drive can be opened and edited: Google Docs, Google Sheets, Google Slides, Google Jamboard, Google Drawing and TXT (if opened in Google Docs). The following file types can also be opened in the browser but are not editable: PDF, BMP, PNG, JPG, TIF, GIF, MOV, MP4, AVI, WM.

Yes, if the first user who logged into the display PC still has the Chrome Incognito browser open, other Synappx Go users can select the files and select Share. They do not need to log in to the display PC browser. The files other users selected will be temporarily shared with the first user and will be opened in tabs in the Chrome Incognito browser for viewing or editing. The temporary share is removed when the first user closes the browser. Note: Read-only files cannot be shared to display by other users on the browser.